Terms and Conditions


The following terms and conditions are for soilsepharmacy.ie Soilse Pharmacy (business legal name Janet Dillon Pharmacy Ltd)


Here at Soilse Pharmacy we do not disclose your personal information to third parties unless you have consented to the disclosure or unless the third party is required to fulfill your order. We do not collect your payment information such as credit card or bank details as your online payments are redirected to PayPal. Please visit https://www.paypal.com/ie/webapps/mpp/ua/privacy-full to view PayPals Policy. Third party cookies are enabled on our website from a domain different than the domain on our website, for example, Google, PayPal, Facebook, Instagram, Twitter. We will only disclose your personal information if we believe in good faith that we are required to disclose to be compliant with the law.


In the rare event that something you have ordered is not in stock we will contact you via email or phone to inform you of the waiting time before the product can become available for sale. It is your choice if you would like to wait for the product to become available which we will then ship to you (see our shipping information policy for more information on shipping costs). If you would no longer like the product due to the increase in delivery time, we will offer you a full refund on the delayed products. If the product you have ordered is out of stock and no longer avaliable for sale (discontinued by the supplier) a full refund will be issued to your account and an email will be sent to you confirming your refund. 

How do we process your order?

When you have finished shopping, you will be brought to our checkout page, on the checkout page you will be ask to enter if you would like your order to be shipped to your address in the Republic of Ireland or if you would like to collect your order from one of our four options you can select them at this time. Unfortunately in most circumstances you cannot make changes to your order once completed. Please make sure all the information you give is correct. If you are choosing our click and collect option please make sure that you have chosen the correct store. We use PayPal to process all our transactions.


All our transactions are processed by PayPal. If you have any queries about how PayPal uses or processes your information please visit https://www.paypal.com/ie/webapps/mpp/ua/privacy-full to view PayPals Policy.

Price of Products:

We hold the right to change the price of any products on the website. This may include changing products back to their original price after a promotional deal, changing product prices due to tax inflation, changing product prices due to an increase in our suppliers price etc.


We aim to deliver between 2-5 working days ***. We currently only deliver to the Republic of Ireland. We do not deliver on weekends so any orders made on Friday will only be processed the following Monday. For more information on our delivery or shipping costs please see our shipping information policy. If in the unlikely event you have not received your order within 5 working days you should contact Soilse Pharmacy Carrick on Shannon, email: soilseonlinepharmacy@gmail.com phone: 071 962 7775.

***(Please Expect Delays during and leading up to the Christmas period).


Unfortunately in most circumstances you can not make changes to your order once completed. If you would like to add a product to an order that has already been completed please create a new order. If you need to change your delivery address, remove items or cancel your order completely please contact us on +353 71 962 7775 Monday to Saturday 9:30am to 6:00pm. Please have your order number and order date ready. If your order has already been dispatched please follow our returns policy - outlined below - in the event of any unwanted products. Soilse Pharmacy are happy to accept any unwanted goods that are unopened and unused within 28 days of delivery. All unwanted items must be returned unused and new condition with your order sheet. Once www.soilsepharmacy.ie (Soilse Pharmacy) have received your items, you will be automatically refunded provided items pass inspection. Please note delivery will not be refunded.
In the unlikely event that your goods are faulty or have been damaged in transit, www.soilsepharmacy.ie (Soilse Pharmacy) will replace your items. Please contact us within 48 hours of delivery to report any issues.
If any of your items are used or opened no refund or replacement will be issued.
Customers have their right to return any item 28 days after purchase. Should a customer exercise their right to cancel an order after processing, the product cost will be refunded upon receipt of returned items. Soilse Pharmacy does not refund any return items postal charges.
All returned products will be refunded or replaced provided they are not opened, used or damaged in any way. Postal costs will only be refunded if the goods were received in error.
Any return products must be received within 28 days of purchase to qualify for a refund or replacement. Any faulty goods returned more than 28 days of purchase may only receive a partial refund depending on the amount of product used. Any faulty products returned 6 months after will receive no refund or replacement and the returned item will be disposed of.
Any products damaged during a return due to insufficient packaging may only receive a partial refund at www.soilsepharmacy.ie (Soilse Pharmacy) discretion.
Unfortunately, we are unable to accept any refunds on medicinal products for health protection reasons.
Instore returns are welcome.
None of the above affect your statutory rights.

Discount codes:

Discount codes or promo codes or promotional codes allow you to receive a once off reduction on certain items on the website, The code may be used on the checkout page. The code may not be used in conjunction with other offers on our website. Promo codes only apply to full priced items. The code is only to be used once per customer. 

Online Medicine Sales

All medicines that we supply are sourced from an authorised manufacturer or an authorised wholesaler. We ensure the quality and safety of the medicines, the security and integrity of the supply to eliminate the risk of counterfeit medicines entering the supply chain. 

We only deliver Licensed Medicines within Ireland.

You must be aged 18 years or over to purchase medicines online at www.soilsepharmacy.ie. By purchasing any medicines you must agree to the terms and conditions. All orders containing medicines are reviewed by a pharmacist prior to supply and the pharmacist may contact you to discuss your order in further detail, prior to supply being made. If contact cannot be made, orders will be cancelled and refunded.

Record Keeping
In accordance with legislation the records listed below will be retained securely for a period of two years from the date of purchase.

1. Every invoice for medicines obtained, which include:

The date of the transaction,
The name and quantity of the product obtained, and
The name and address of the supplier

2. A record of each transaction involving the supply of medicine to our customers, including:

The order number,
The date of the transaction,
The name and quantity of the product supplied,
The name and address of the person to whom the product was supplied.

3. A record to show that prior to supplying/dispatching of the product, the customer has confirmed that they agree with and understand the terms and conditions which include:

They are over 18 years old,
They are aware that the medicine should be used in accordance with the recommendations for use contained in the product packaging,
The total quantity of the product to be supplied in the transaction is a quantity that is reasonably required for the purchaser’s own treatment, having regard to any previous supply to that purchaser.
Where a maximum quantity to purchase is stated on a medicinal product, this is the maximum amount that we will supply in any one transaction. Repeat medicines purchases will be monitored.
Any medicines which are liable to abuse and/or misuse will be identified along with any repeat requests for medicines from the same customer. Where we suspect a medicine may be being abused or misused a supply will not be made and a full refund will be given.

As a pharmacy supplying medicines via the internet, record will be kept showing that prior to supply of the product our pharmacist has:

Personally reviewed each order for supply and personally supervised and authorised the supply
Fulfilled the requirement of Regulation 10 of the Regulation of Retail Pharmacy Businesses Regulations 2008 (S.I. No. 488 of 2008).
Regulation 10 of the Regulation of Retail Pharmacy Businesses Regulations 2008 requires that in the course of the supply, a registered pharmacist is satisfied that the purchaser is aware of what the appropriate use of the medicine is and that it is being sought for that purpose and, in so far as the registered pharmacist is aware, the product is not intended for abuse and/or misuse.


If you have any issues with anything related to our online store please contact Soilse Pharmacy, Carrick on Shannon on 071 962 7775 or email us at soilseonlinepharmacy@gmail.com


When you purchase a product off soilsepharmacy.ie (Soilse Pharmacy) you agree to comply with any safety information that comes with the products you have purchased. Any information listed on the website is not comprehensive and if you are ever unsure of any product you are using you should always seek expert advice and assistance.


Although we do try to make sure our information is up to date and correct, we cannot guarantee that the information throughout the website or given to use by third parties is correct and or up to date. We are not responsible for any direct, indirect, incidental, special or consequential damages that are a result of you using the website www.soilsepharmacy.ie (Soilse Pharmacy).

Change in Terms and Conditions:

We reserve the right to change these terms and conditions at any time without any restrictions.


We may terminate this website with or without cause effective immediately.


If you have any feedback on the Soilse Pharmacy website (www.soilsepharmacy.ie) please email us at soilseonlinepharmacy@gmail.com or call us Monday - Friday 9:30 - 6:00 on 071 962 7775 or write to us at Unit 10 Carrick Retail Park, Carrick-on-Shannon, Co. Roscommon Ireland.

Privacy Policy:

Here at Soilse Pharmacy we are dedicated to respecting the privacy and security of all our online shoppers and users. Please refer to our privacy policy for more information.


Why do we use cookies? They make your experience on our website more enjoyable. Cookies let our website remember you, what’s in your shopping cart, your loyalty card information, subscription to our newsletter and your login details if you have created an account with us. If you have any further information about what cookies we use and or how we use them please refer to our cookies policy for more information.

Acceptance of Policies:

By using Soilse Pharmacy’s website (www.soilsepharmacy.ie) you are agreeing to all our policies. We reserve the right to change and amend these policies at any time.

If you have any further information please do not hesitate to contact Soilse Pharmacy
Email: soilseonlinepharmacy@gmail.com
Phone: 071 962 7775
Address: Unit 10 Carrick Retail Park, Carrick-on-Shannon, Co. Roscommon, Ireland. 

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